Drupal's contact form is nice by default. It sets up a page where you can enter your name, email address, subject, and message. You can also choose what category (I think of this as the department) you want to send the form to. Drupal provides a drop-down menu for the category.

The Node Clone Module is a module for Drupal that I rarely use, but when I do use it, it is very handy. What this module does is it allows you to clone, or duplicate, a story or page (or any other content type you create). Once you enable it, it adds another tab to the top of your postings. This new option will create a copy of your current node.

Separating the content from design. What do I mean by this?

If you are working on your Drupal site and you want to take if offline temporarily, Drupal has a setting that allows you to do this. They call the Site Maintenance. You can find it under the Site Configuration menu. What this does is takes your site offline to anonymous users and authenticated users. The only person who has access to the site is the administrator.